Company Registration Information
Corvelia Limited underwrites Professional Liability insurance to the Health Industry as an underwriting agency under the trading name of Corvelia Underwriting. It is a private company incorporated and registered in England and Wales with company number 09352291 and FCA Reference Number 957528.
Our Address:
3rd Floor Birchin Court, 20 Birchin Lane, London, EC3V 9DU
Registered Office:
C/O PKF Littlejohn LLP, 30 Churchill Place, Canary Wharf, London, E14 5RE
Contact Information
General
Please contact us at Enquiries@corvelia.com and one of the team will respond in due course.
Underwriting
Please contact Corvelia_UW@corvelia.com.
Claims
Please contact Claims@corvelia.com.
Please note, we only work with brokers, not directly with individuals.
Our complaints procedure is available on request
If you need to make a complaint, please use the contact details below. We will ensure your complaint is acknowledged, adequately investigated, dealt with fairly and will endeavour to provide you with a prompt response.
Scott Crundwell
Director
3rd Floor Birchin Court, 20 Birchin Lane, London, EC3V 9DU
Email: scott.crundwell@corvelia.com
Telephone: +44 (0)203 773 2353
Our complaints procedure is available on request
We aim to provide the highest levels of service at all times. However, should you have cause to make a complaint, we will deal with the complaint seriously, promptly, fairly and in accordance with the Financial Conduct Authority’s rules where applicable. In the event you wish to make a complaint you may contact us using the below details:
Scott Crundwell
Director – Corvelia Underwriting
Birchin Court, 20 Birchin Lane, London, EC3V 9DU
E-mail: scott.crundwell@corvelia.com
Telephone: +44(0)20 3773 2353
Lloyd’s Complaints
Should you remain dissatisfied with the response that you receive from us, you may if you wish, refer your complaint to Lloyd’s. Lloyd’s will investigate the matter and provide a final response. Lloyd’s contact details are as follows:
Lloyd’s,
Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent, ME4 4RN
Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Email: complaints@lloyds.com
Website: lloyds.com/complaints
Ultimately, should you remain dissatisfied with Lloyd’s final response, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.
The FOS’s contact details are as follows:
Financial Ombudsman Service
Exchange Tower, London, E14 9SR
Telephone: +44 (0)300 123 9123
or +44 (0)800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk
FCA-Eligible Complaints
FCA-eligible complainants are:
- Consumer customers, i.e. a private individual insuring for non-business purposes; or
- A ‘micro-enterprise’ (a type of small business) with an annual turnover or balance sheet that does not exceed €2 million and fewer than ten employees;
- A small or medium-sized enterprise (SME) with an annual turnover of no more than £6.5 million and fewer than 50 employees
- A charity with an annual income of less than £6.5 million
- A trust that has a net asset value of less than £5 million
Our complaints procedure is available on request.
- Consumer customers, i.e. a private individual insuring for non-business purposes; or
-
Micro-Enterprises, i.e.
- annual turnover or balance sheet doesn’t exceed €2m and
- employs fewer than 10 staff; or
-
Small Business, i.e. not a Micro-Enterprise but has
- annual turnover of less than £6.5m and
- either (i) employs fewer than 50 staff; OR (ii) has balance sheet less than £5m
- a Charity with Turnover of less than £6.5m; or
- a trustee of a trust with net assets of less than £5m.
