Claims Service
At Corvelia, we understand that unexpected situations can arise. Our goal is to ensure policyholders can operate with confidence, knowing we are here to support and guide them every step of the way.
How We Support You
Our specialist in-house claims team are entrusted by our capacity providers with extensive authority to provide a professional claims service. We handle cases with fairness and transparency, working closely with policyholders to assess liability and determine the best strategy for resolving complaints or claims.
From the start
We assist from the initial notification stage, reviewing draft responses and correspondence intended for third parties or their representatives. A well-crafted response can often prevent an incident from escalating into a formalised claim.
Expert legal support
If a claim arises, Corvelia partners with leading healthcare law firms to protect policyholders. Early engagement is critical—an effective defence can stop a case before significant costs accrue, making resolution easier.
What should you notify?
- Claim: Any financial demand or assertion of a financial right against the insured, including pre-action letters, compensation requests, or legal proceedings.
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Circumstance: Any situation that could reasonably lead to a claim, such as:
- Complaints (verbal or written) alleging malpractice or breach of duty.
- Solicitor requests for medical records.
- Duty of Candour incidents, serious untoward events, or unexpected patient deaths.
- Additional Exposures: Loss of documents, patient recall costs, data protection breaches, Human Rights or Equality Act breaches, and defence costs for regulatory investigations or coroner inquests.
When should you notify?
Our policy operates on a “claims made” basis, meaning it is triggered when an Officer first become aware of a claim or circumstance—regardless of when treatment occurred. Notifications should be made as soon as practicable and within the policy period (refer to policy documentation for full details).
Who should you notify?
Provide details to your broker, who will submit them to claims@corvelia.com. For urgent matters, you may notify us directly, but please copy your broker to keep them informed.
